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Troubleshooting

Waseem
Updated on November 13, 2026

2 min read

0:00 1:55

“Showing results calculated at…”

To keep the dashboard fast, Deep Insights shows the last calculated result immediately and refreshes it in the background when orders change. The notice tells you when the figures you see were calculated. It disappears when the fresh figures arrive, usually within seconds.

If the refresh takes longer than usual, the notice says so and offers Calculate now, which calculates the report straight away.

If you see this often, background jobs are probably delayed on your site (see below).

The import is stuck or slow

Deep Insights runs imports and refreshes with WooCommerce’s Action Scheduler, which relies on WordPress background jobs (WP-Cron).

  1. Go to WooCommerce → Status → Scheduled Actions and search for deep_insights. Look for failed or overdue actions.
  2. If your site sets DISABLE_WP_CRON, make sure a real server cron calls wp-cron.php every minute or so.
  3. Sites with no traffic, or behind password protection, may not trigger WP-Cron. A server cron fixes this.
  4. In Deep Insights → Settings → Data, click Resume if stalled while the import is running.
  5. On slow hosting, lower Import batch size in Settings.

“Some orders could not be imported”

Go to Deep Insights → Settings → Data and open Orders that failed to import to see each order ID and error. These errors usually come from another plugin that fails while WooCommerce loads the order. Fix the cause, then click Rebuild from order history.

A report is empty

  • Check the date range and filters. The Filters button shows how many filters are active.
  • Profitability needs cost data. See Profitability and cost of goods.
  • Subscriptions needs WooCommerce Subscriptions.
  • Acquisition needs WooCommerce order attribution data (WooCommerce 8.5+).
  • Inventory covers only products with Manage stock enabled.
  • Lifetime revenue and Retention need a longer range. Try All time.

Figures look wrong after changing the timezone

Dates are stored in your site’s timezone. After changing Settings → General → Timezone, run Rebuild from order history.

Getting help

Open a ticket at wpruby.com/submit-ticket. Include your WordPress, WooCommerce and Deep Insights versions, and a screenshot of Deep Insights → Settings → Data.