TroubleShooting and Common issues

Home \ knowledgebase \ TroubleShooting and Common issues

TroubleShooting and Common issues

The plugin didn’t return any shipping rates.

  • Update the plugin to the latest version.
  • Make sure that the plugin and is activated.
  • Make sure that you assigned Australia Post to one of the shipping zones.
  • Make sure to set the shop origin postcode.
  • Make sure to add the weight and dimensions data to each of your products.
  • In the checkout page, make sure that you fill all the required address fields, especially the postcode.
  • Make sure that your product fits the Australia Post Size and weight guidelines.

You fixed a problem in the shipping rates but the plugin didn’t return any rates.

  • Go to WooCommerce » System Status » Tools » Then click on the `Clear transients` button.

The plugin only works on the checkout page when I’m logged in as an administrator.

  • Make sure to disable the Debugging mode in the plugin’s settings page.