The plugin didn’t return any shipping rates.
- Update the plugin to the latest version.
- Make sure that the plugin is activated.
- Make sure that you assign Australia Post to one of the shipping zones.
- WooCommerce triggers only one zone per address, so make sure that you have only one zone for Australia. WooCommerce will match a customer to a single zone using their shipping address and present the shipping methods within that zone to them
- Make sure to set the shop origin postcode.
- Make sure to add the weight and dimensions data to each of your products.
- On the checkout page, make sure that you fill all the required address fields, especially the postcode.
- Make sure that your product fits the Australia Post Size and weight guidelines.
You fixed a problem in the shipping rates but the plugin didn’t return any rates.
- Go to WooCommerce » System Status » Tools » Then click on the `Clear transients` button.
The plugin only works on the checkout page when I’m logged in as an administrator.
- Make sure to disable the Debugging mode in the plugin’s Settings page.
[Labels Pro] Your combination of suburb, state & postcode doesn’t match. Please review and try again.
This error usually appears when either your store’s address or the customer’s shipping address is incorrect or unrecognized by Australia Post.
To resolve it:
- Check the suburb and postcode: Visit the Australia Post postcode finder and enter the postcode to confirm the valid suburb names.
- Update your store address: Go to WooCommerce → Settings → General and ensure your store’s address matches a valid Australian address.
- Edit the customer address: Open the relevant order in WooCommerce and correct the shipping address details from the Order page.
Keeping accurate address data helps prevent shipping calculation errors and improves order reliability.