---
title: Troubleshooting
description: "Table of Contents [Toggle](#) - [“Showing results calculated at…”](#%E2%80%9CShowing_results_calculated_at%E2%80%A6%E2%80%9D) - [The import is stuck or slow](#The_import_is_stuck_or_slow) - [“Some orders could not be imported”](#%E2%80%9CSome_orders_could_not_be_imported%E2%80%9D) - [A report is empty](#A_report_is_empty) - [Figures look wrong after changing the timezone](#Figures_look_wrong_after_changing_the_timezone) - [Getting help](#Getting_help) ##…"
url: "https://wpruby.com/knowledgebase/deep-insights-troubleshooting/"
updated: "2026-11-13"
category: Deep Insights for WooCommerce
---

# Troubleshooting

Table of Contents

 [Toggle](#)

- [“Showing results calculated at…”](#%E2%80%9CShowing_results_calculated_at%E2%80%A6%E2%80%9D)
- [The import is stuck or slow](#The_import_is_stuck_or_slow)
- [“Some orders could not be imported”](#%E2%80%9CSome_orders_could_not_be_imported%E2%80%9D)
- [A report is empty](#A_report_is_empty)
- [Figures look wrong after changing the timezone](#Figures_look_wrong_after_changing_the_timezone)
- [Getting help](#Getting_help)

## “Showing results calculated at…”

To keep the dashboard fast, Deep Insights shows the last calculated result immediately and refreshes it in the background when orders change. The notice tells you when the figures you see were calculated. It disappears when the fresh figures arrive, usually within seconds.

If the refresh takes longer than usual, the notice says so and offers **Calculate now**, which calculates the report straight away.

If you see this often, background jobs are probably delayed on your site (see below).

## The import is stuck or slow

Deep Insights runs imports and refreshes with WooCommerce's Action Scheduler, which relies on WordPress background jobs (WP-Cron).

1. Go to **WooCommerce → Status → Scheduled Actions** and search for `deep_insights`. Look for failed or overdue actions.
2. If your site sets `DISABLE_WP_CRON`, make sure a real server cron calls `wp-cron.php` every minute or so.
3. Sites with no traffic, or behind password protection, may not trigger WP-Cron. A server cron fixes this.
4. In **Deep Insights → Settings → Data**, click **Resume if stalled** while the import is running.
5. On slow hosting, lower **Import batch size** in Settings.

## “Some orders could not be imported”

Go to **Deep Insights → Settings → Data** and open **Orders that failed to import** to see each order ID and error. These errors usually come from another plugin that fails while WooCommerce loads the order. Fix the cause, then click **Rebuild from order history**.

## A report is empty

- Check the date range and filters. The Filters button shows how many filters are active.
- **Profitability** needs cost data. See [Profitability and cost of goods](https://wpruby.com/knowledgebase/deep-insights-profitability/).
- **Subscriptions** needs WooCommerce Subscriptions.
- **Acquisition** needs WooCommerce order attribution data (WooCommerce 8.5+).
- **Inventory** covers only products with **Manage stock** enabled.
- **Lifetime revenue** and **Retention** need a longer range. Try **All time**.

## Figures look wrong after changing the timezone

Dates are stored in your site's timezone. After changing **Settings → General → Timezone**, run **Rebuild from order history**.

## Getting help

Open a ticket at [wpruby.com/submit-ticket](https://wpruby.com/submit-ticket/). Include your WordPress, WooCommerce and Deep Insights versions, and a screenshot of **Deep Insights → Settings → Data**.