TroubleShooting and Common issues

The plugin didn’t return any shipping rates. #

• Update the plugin to the latest version.
• Make sure that the plugin is activated.
• Make sure that you assign Australia Post to one of the shipping zones.
• WooCommerce triggers only one zone per address, so make sure that you have only one zone for Australia. WooCommerce will match a customer to a single zone using their shipping address and present the shipping methods within that zone to them
• Make sure to set the shop origin postcode.
• Make sure to add the weight and dimensions data to each of your products.
• On the checkout page, make sure that you fill all the required address fields, especially the postcode.
• Make sure that your product fits the Australia Post Size and weight guidelines.

You fixed a problem in the shipping rates but the plugin didn’t return any rates. #

• Go to WooCommerce » System Status » Tools » Then click on the `Clear transients` button.

The plugin only works on the checkout page when I’m logged in as an administrator. #

• Make sure to disable the Debugging mode in the plugin’s Settings page.

 

[Labels Pro] Your combination of suburb, state & postcode doesn’t match. Please review and try again.  #

This error usually appears when either your store’s address or the customer’s shipping address is incorrect or unrecognized by Australia Post.

To resolve it:

• Check the suburb and postcode: Visit the Australia Post postcode finder and enter the postcode to confirm the valid suburb names.
• Update your store address: Go to WooCommerce → Settings → General and ensure your store’s address matches a valid Australian address.
• Edit the customer address: Open the relevant order in WooCommerce and correct the shipping address details from the Order page.

Keeping accurate address data helps prevent shipping calculation errors and improves order reliability.