---
title: TroubleShooting and Common issues
description: "Table of Contents [Toggle](#) - [The plugin didn’t return any shipping rates.](#The_plugin_didnt_return_any_shipping_rates) - [You fixed a problem in the shipping rates but the plugin didn’t return any rates.](#You_fixed_a_problem_in_the_shipping_rates_but_the_plugin_didnt_return_any_rates) - [The plugin only works on the checkout page when I’m logged…"
url: "https://wpruby.com/knowledgebase/woocommerce-australia-post-troubleshooting-common-issues-troubleshooting-common-issues/"
updated: "2025-05-21"
category: WooCommerce Australia Post Shipping Method Pro
---

# TroubleShooting and Common issues

Table of Contents

 [Toggle](#)

- [The plugin didn’t return any shipping rates.](#The_plugin_didnt_return_any_shipping_rates)
- [You fixed a problem in the shipping rates but the plugin didn’t return any rates.](#You_fixed_a_problem_in_the_shipping_rates_but_the_plugin_didnt_return_any_rates)
- [The plugin only works on the checkout page when I’m logged in as an administrator.](#The_plugin_only_works_on_the_checkout_page_when_Im_logged_in_as_an_administrator)
- [[Labels Pro] Your combination of suburb, state & postcode doesn’t match. Please review and try again. ](#Labels_Pro_Your_combination_of_suburb_state_postcode_doesnt_match_Please_review_and_try_again)

### The plugin didn’t return any shipping rates.

- Update the plugin to the latest version.
- Make sure that the plugin is activated.
- Make sure that you assign Australia Post to one of the shipping zones.
- WooCommerce triggers only one zone per address, so make sure that you have only one zone for Australia. WooCommerce will match a customer to a single zone using their shipping address and present the shipping methods within that zone to them
- Make sure to set the [shop origin postcode](https://wpruby.com/knowledgebase/woocommerce-australia-post-settings/#shop_origin_postcode).
- Make sure to add the weight and dimensions data to each of your products.
- On the checkout page, make sure that you fill all the required address fields, especially the postcode.
- Make sure that your product fits the [Australia Post Size and weight guidelines](http://auspost.com.au/parcels-mail/size-and-weight-guidelines.html).

### You fixed a problem in the shipping rates but the plugin didn’t return any rates.

- Go to WooCommerce » System Status » Tools » Then click on the `Clear transients` button.

### The plugin only works on the checkout page when I’m logged in as an administrator.

- Make sure to disable the Debugging mode in the plugin's Settings page.

 

### [Labels Pro] Your combination of suburb, state & postcode doesn't match. Please review and try again. 

This error usually appears when either your store’s address or the customer’s shipping address is incorrect or unrecognized by Australia Post.

**To resolve it:**

- **Check the suburb and postcode**: Visit the [Australia Post postcode finder](https://auspost.com.au/postcode/) and enter the postcode to confirm the valid suburb names.
- **Update your store address**: Go to **WooCommerce → Settings → General** and ensure your store’s address matches a valid Australian address.
- **Edit the customer address**: Open the relevant order in WooCommerce and correct the shipping address details from the Order page.

Keeping accurate address data helps prevent shipping calculation errors and improves order reliability.