---
title: Why the “Order Within” Countdown Is Not Showing
description: "The product page countdown only appears when same-day dispatch is genuinely possible. If the countdown is not showing, check the following settings. Table of Contents [Toggle](#) - [1. Countdown is enabled](#1_Countdown_is_enabled) - [2. Product page display is enabled](#2_Product_page_display_is_enabled) - [3.…"
url: "https://wpruby.com/knowledgebase/why-the-order-within-countdown-is-not-showing/"
updated: "2026-07-01"
category: Delivery Promise for WooCommerce
---

# Why the “Order Within” Countdown Is Not Showing

The product page countdown only appears when same-day dispatch is genuinely possible.

If the countdown is not showing, check the following settings.

Table of Contents

 [Toggle](#)

- [1. Countdown is enabled](#1_Countdown_is_enabled)
- [2. Product page display is enabled](#2_Product_page_display_is_enabled)
- [3. The current time is before the cutoff](#3_The_current_time_is_before_the_cutoff)
- [4. Today is a working day](#4_Today_is_a_working_day)
- [5. Today is not a holiday](#5_Today_is_not_a_holiday)
- [6. The product can dispatch today](#6_The_product_can_dispatch_today)
- [7. Processing minimum days must allow same-day dispatch](#7_Processing_minimum_days_must_allow_same-day_dispatch)
- [Use the Delivery Promise Tester](#Use_the_Delivery_Promise_Tester)

## 1. Countdown is enabled

Go to WooCommerce → Delivery Promise → Messages.

Make sure Product Page Countdown is enabled.

## 2. Product page display is enabled

Go to WooCommerce → Delivery Promise → General.

Make sure Product page is enabled under display locations.

## 3. The current time is before the cutoff

The countdown only appears before your same-day dispatch cutoff time.

Example:

Cutoff time: 14:00

If the customer views the product at 13:00, the countdown can appear.

If the customer views the product at 15:00, the countdown will not appear.

## 4. Today is a working day

The countdown does not appear on non-working days.

Check your working days under:

WooCommerce → Delivery Promise → General

## 5. Today is not a holiday

If today is added as a holiday or non-working date, the countdown will not appear.

Check:

WooCommerce → Delivery Promise → Calendar

## 6. The product can dispatch today

The countdown only appears when the product is eligible for same-day dispatch.

The countdown may be hidden if:

- The product is out of stock
- The product is on backorder
- The product has a custom lead time greater than 0 days
- A rule adds processing time before dispatch
- Same-day countdown is disabled for the product

## 7. Processing minimum days must allow same-day dispatch

For same-day dispatch, the processing minimum days usually need to be 0.

Example:

Processing time: 0–1 days → countdown can appear
Processing time: 1–2 days → countdown will not appear

## Use the Delivery Promise Tester

If you are not sure why the countdown is hidden, use the Delivery Promise Tester.

Go to:

WooCommerce → Delivery Promise → Tester

Select the product and run a preview. The tester will show whether the cutoff, working day, holiday, stock status, or rule settings prevented the countdown from appearing.