---
title: TroubleShooting and Common issues
description: "Table of Contents [Toggle](#) - [The plugin didn’t return any shipping rates.](#The_plugin_didnt_return_any_shipping_rates) - [You fixed a problem in the shipping rates and still, the plugin didn’t return any rates.](#You_fixed_a_problem_in_the_shipping_rates_and_still_the_plugin_didnt_return_any_rates) #### The plugin didn’t return any shipping rates. - Update the…"
url: "https://wpruby.com/knowledgebase/troubleshooting-common-issues-royalmail/"
updated: "2024-02-18"
category: WooCommerce Royal Mail Shipping Calculator Pro
---

# TroubleShooting and Common issues

Table of Contents

 [Toggle](#)

- [The plugin didn’t return any shipping rates.](#The_plugin_didnt_return_any_shipping_rates)
- [You fixed a problem in the shipping rates and still, the plugin didn’t return any rates.](#You_fixed_a_problem_in_the_shipping_rates_and_still_the_plugin_didnt_return_any_rates)

#### The plugin didn’t return any shipping rates.

- Update the plugin to the latest version.
- Make sure that the plugin and the shipping method is enabled
- In the checkout page, make sure that you fill all the required address fields, especially the postcode.
- You may need to select the medium parcel from the "***First / Second Class Parcel Size***" option.

#### You fixed a problem in the shipping rates and still, the plugin didn’t return any rates.

- Go to WooCommerce » System Status » Tools » Then click on the `Clear transients` button.